FAQs | Trendy fashion accessories from Frillu: Cairo, Egypt

FAQs

Frequently Asked Questions

SALE ITEMS CAN BE EXCHANGED OR REFUNDED FOR 48 HOURS ONLY AFTER DATE OF PURCHASE.

International Orders

 

Payment

We do NOT offer cash on delivery for orders that are not based in Egypt. All international orders must be paid via credit card.

Duties & Taxes

Please be aware that all international orders, regardless of shipping method, may be subject to additional duties and import taxes upon delivery. These fees are calculated by customs officials, and are difficult to estimate prior to shipment.

These fees are approximately 5% of goods & shipping, but we cannot guarantee the actual fees charged by the custom officials. Duties and taxes are not included in the prices listed on our website.

Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay. 

Shipping Method

We currently offer one method of international shipping 

Aramex International Priority : After your order is fulfilled, it generally takes 3-5 business days to arrive. You will receive a shipping confirmation email with tracking information once the order has left our facility.

 

 

 

Orders in Egypt:

How do I place an order?
1- Go to product page and click the "add to cart" button
2- Go to shopping cart and click "checkout" fill out the required information fields and that's it :)

When do I receive the order?
All orders in Cairo are delivered right the next day. (EXCEPT Friday all orders made on Thursday are delivered Saturday)
Alexandria orders are delivered within 2 working days

How much does the shipping cost?
Cairo 20 EGP
Alex 25 EGP
All orders above 500 EGP are offered free shipping :)

 

At what time will my order be delivered?

Your order will be delivered in the time window you select during checkout.


Do you have a physical store I can visit?
Unfortunately not, we currently operate online only through our website.

What's your refund/return policy?
We offer free refunds/returns or exchanges on all new products for 14 days since the date of purchase. Of course all accepted returned items should be in new condition.

SALE ITEMS CAN BE EXCHANGED OR REFUNDED FOR 48 HOURS ONLY AFTER DATE OF PURCHASE.

 

  • Visa
  • MasterCard
  • Amex