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FAQs

Frequently Asked Questions

SALE ITEMS CAN BE EXCHANGED OR REFUNDED FOR 48 HOURS ONLY AFTER DATE OF PURCHASE.

International Orders

 

Payment

We do NOT offer cash on delivery for orders that are not based in Egypt. All international orders must be paid via credit card.

Duties & Taxes

Please be aware that all international orders, regardless of shipping method, may be subject to additional duties and import taxes upon delivery. These fees are calculated by customs officials, and are difficult to estimate prior to shipment.

These fees are approximately 5% of goods & shipping, but we cannot guarantee the actual fees charged by the custom officials. Duties and taxes are not included in the prices listed on our website.

Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay. 

Shipping Method

We currently offer one method of international shipping 

Aramex International Priority : After your order is fulfilled, it generally takes 3-5 business days to arrive. You will receive a shipping confirmation email with tracking information once the order has left our facility.

 

 

 

Orders in Egypt:

How do I place an order?
1- Go to product page and click the "add to cart" button
2- Go to shopping cart and click "checkout" fill out the required information fields and that's it :)

When do I receive the order?
All orders in Cairo are delivered right the next day. (EXCEPT Friday all orders made on Thursday are delivered Saturday)
Alexandria orders are delivered within 2 working days

How much does the shipping cost?

Cairo 50 EGP

All orders inside Cairo above 2000 EGP are offered free shipping :)

All order in other Governates 60 EGP

 

At what time will my order be delivered?

Your order will be delivered in the time window you select during checkout.


Do you have a physical store I can visit?
We currently have a pop-up shop at Arkan Mall, Sheikh Zayed.

What's your refund/return policy?
We offer free refunds/returns or exchanges on all new products for 14 days since the date of purchase. Of course all accepted returned items should be in new condition.

Please Note If your order inside cairo and was over 2000 EGP and after the refund would go below 2000 EGP

Then:

You'll be charged 50 EGP delivery fees of the original order. (which will be deducted from the refund)

Beause we charge 50 EGP for delivery for orders under 2000 EGP and Free Shipping for orders over 2000 EGP

if after refund/exchange the order total stays above 2000 EGP then nothing is charged.


Thank you

 

SALE ITEMS CAN BE EXCHANGED OR REFUNDED FOR 48 HOURS ONLY AFTER DATE OF PURCHASE.